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She further told me that she submitted the above corrected amount & talked to the appropriate department (while I was waited online) and it was approved.
She also informed me that, no later than Thursday, June 21, 2018 I will receive 2 emails from Samsung about: My acceptance of the amount, choice of direct deposit in my bank account or to credit card or receiving a check from Samsung by mail. Sticker from the appliance and mailing it to Samsung.
I do not want to deal with Samsung anymore with possible similar future problems with the replaced unit.She mentioned Samsung will contact the Retailer Sears in spite of having Sears receipt I had emailed to Samsung and it could take 2 weeks.When asked who will deliver and install exchanged unit, Sears or others, Samsung representative did not know.With no other options open to me and above 4 assurances I accepted exchange with a new unit.June 25, 2018: An email from Samsung's mentioned that Exchange Service has been approved assigning Service Ticket # 4147769404 and provided an icon to track the progress.
She told me that someone from Case Management will call me back to resolve the issue. When requested to talk to someone higher up I was told I could not talk to anyone higher up or any other department and my only option was to accept exchange or keep non-working irreparable unit.